Reviews

Taylors Estate Agents has 215 reviews

  • Gary martin, Hitchin 15-Dec-2017
    Customer Experience

    Excellent service

    I found all the staff (even those not dealing directly with my sale) helpful, polite and approachable. They went above and beyond to ensure that the sale went through as smooth as possible (there were difficulty with certain aspects) and they were always available when I needed to speak with them.

    Customer Relations Team 16-Dec-2017

    Thank you Gary for your wonderful 5* review and for recognising our helpful and polite team at Taylors in Hitchin. I am glad to read that the team went above and beyond to make sure your sale went smoothly and I will pass on your kind words to them. Kind regards, Scott.

  • Frances Aldridge, Sollas 15-Dec-2017
    Customer Experience

    Best choice of estate agent ever.

    Absolutely first class from start to finish. They are always there at the end of the phone, calls are always returned! Taylors was probably the best phone call I made, at the very beginning. You will not be disappointed. As well as being totally professional, they are all lovely!

    Customer Relations Team 15-Dec-2017

    Thank you for your brilliant 5 star review of the service you received from Taylors in Stevenage. It is fantastic to read that you received a first class service and that the team were always there ready to help. We look forward to working with you again in the future. Kind regards, Emma.

  • Valued Customer 15-Dec-2017
    Customer Experience

    My service feedback with Sales

    Kept in touch. Took on board my comments.

    Customer Relations Team 15-Dec-2017

    Thank you for your review of the service you received from Taylors in Downend. It is great to read that the team kept in touch and took on board your comments. If you would like to let us know how the team could have made this a 5 star review, please contact us by emailing review@countrywide.co.uk if you wish. Kind regards, Emma.

  • 07-Dec-2017
    Customer Experience

    My service feedback with Lettings

    Bad. Very bad. I am writing to Countrywide , to let you know that in general, your large , impersonal, System is not working for me. Left and right hands do not seem to communicate internally. Staff turnover is too high. It is extraordinarily impersonal. To my mind very inefficient. I am going to wait a short time to what you can do to improve ... otherwise, I will have to look elsewhere for service. I have a lot of experience with agents over the years. So a lot of comparison. At the moment you are joint bottom of the list, with one in South Africa Bring back the days when we knew the agent. They knew us. They knew the tenant. They knew what was going on as far as rent, maintenance, renewals, advertising and appointments for new tenants etc You collect my rents but are completely unable to pay the service charge from it. Twice a year. Despite me writing to remind you ! Even telephoning from abroad. None of the previous agents which you subsumed had this problem , nor did they need reminding in writing and verbally over and over, and I have had the property let out for over 12 years. I don’t get my monthly emails with statement. I am uninterested in going to a website for each agent to check. I need an email in my inbox. If as has happened this month no rent has arrived, no one has taken the time to check what is going on or why. Your departments are too separate for one to know what is going on in another. I have to ring from where ever I may be in the world and let the branch know. Then I have to call again to find out the result of their investigation , as one could wait a long time for a message. Your maintenance is similarly ill informed and inefficient. They may be pleasant in person, but knowledgeable and timely action is very difficult to get. Your standards are getting lower and lower. I could go on and on. It seems smart to have a photographic condition survey. But with the way things are handled and go- and timing , I have given up even asking for the tenant to contribute to any repairs from their deposit. I have been lucky for a very long time with little damage. The last tenant who was not careful for 2 years has got away with it. I give up. And I have not heard anything more about quotations for repairs I had asked for. I seem to remember your agents touting your size as a reason for using you if I were to sell. Well, I think it would put me off. As no one stays long enough to know their jobs. No one covers effectively for others. Loyalty? And left and right hands are so divorced no one is ever in the picture in my experience. This is all blunt, but I am afraid I have not much faith in your services these days.

  • Valued Customer 07-Dec-2017
    Customer Experience

    Fair service but not exceptional

    They could have been more pro-active in communicating with me. I found myself doing much of the chasing. My main contact left the company during my sale process.

    Customer Relations Team 08-Dec-2017

    Thank you for taking the time to leave us your feedback. I am sorry to read that you felt you had to do a lot of the chasing and that the process was not as smooth as you would have liked. If you would like to provide us with further feedback as to how they could have made this a 5* review, please contact us at review@countrywide.co.uk Kind regards, Emma.

  • Jason Crow, Earith 05-Dec-2017
    Customer Experience

    Good business acumen, highly professional

    Adam Tanswell and Emma handled the sale very carefully, in order to secure the sale at the best possible price. Even though the transaction hit some big bumps in the road the matter was dealt with, with great professionalism. I cannot thank them enough. Jason Crow

    Customer Relations Team 06-Dec-2017

    Really great to read another 5 star review for the Huntingdon  branch of Taylors Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to Adam, Emma and the entire branch team. Kind regards, Sarah.

  • 30-Nov-2017
    Customer Experience

    Services are ok

    The staff has been helpful in dealing with issues thatcrop up during the sale. The only problem i am not very happy with is the sale fee so my advise to seller is to get the proper fee obtained knowing how much tier taking will be in white and black, otherwise they have been very supportive and i will recommend them to any body that needs their service.

    Customer Relations Team 30-Nov-2017

    Thank you very much for taking the time to leave us this feedback. I'm glad that the overall service was good. I am however, sorry about your experience in relation to the fee.  We take all comments seriously and I pass this on to senior management to review. Best wishes, Sarah.

  • Valued Customer 29-Nov-2017
    Customer Experience

    Taylors Bradley Stoke Great Team Great Support Great Sale!

    The service from the Bradley Stoke Office was first class throughout.

    Customer Relations Team 30-Nov-2017

    Thank you for taking the time to leave us this excellent review, it's great to see that the Taylors team in Bradley Stoke were once again able to provide their proven 5 star service. Kind regards, Sarah.

  • Valued Customer 28-Nov-2017
    Customer Experience

    Great service

    Taylors arranged 16 viewings of our house within the first 2 weeks and we had an offer at asking price on day 14. We were kept updated throughout and all the people we dealt with were really helpful and professional - thanks to James, Heidi, Lee and Callum.

    Customer Relations Team 29-Nov-2017

    Thank you for taking the time to leave your 5 star review of the service you received from Taylors. It is brilliant to read that the team were helpful and professional and got you the price you wanted so quickly. We look forward to helping you again in the future. Kind regards, Emma.

  • Valued Customer 28-Nov-2017
    Customer Experience

    Nice company to deal with

    All staff very professional

    Customer Relations Team 29-Nov-2017

    Thank you for the excellent 5 star review of the service you received from Taylors and it is brilliant to read that the whole team were very professional. Kind regards, Emma.